I am thrilled with my custom made Pluto pillow. It is just the right height and firmness. I sleep great on this pillow. I am primarily a side sleeper or face down sleeper. The Pluto pillow is great no matter which way I sleep. It's also wonderful for sleeping on your back. I would recommend this pillow to everyone!

I had no idea how bad my previous pillow actually was until using my Pluto Pillow. It's supportive and comforting, and perfect for my back and side sleeping. I've been recommending this to all my friends. Worth every penny.

Right off the bat, I want to make it clear that this review is about Pluto's customer service and not a pillow itself.

After placing an order on the website, I reached out because I had very specific requests regarding the thickness of my pillow -- Pluto's website made it pretty clear that real people will write back and respond to all messages. I was very gratified when I got a real response that truthfully responded to all my requests.

I want to give a huge shoutout to Henry from the customer service team for his honesty. His reply made it clear that while they wouldn't be able to honor my request, he was able to either proceed with my order to let me give the pillow a shot or cancel my order before it shipped.

It's a pretty big deal that he was able to honestly respond to a customer request and offer a cancellation. I feel like most businesses would have done everything to just take a customer's money and get the product shipped, despite the incompatibility with the customer's request.

Thank you to Henry for your total honesty. It's clear that Pluto cares about their customer's comfort.

While my request did not work out this time with a Pluto Pillow, I will keep my eye on their website for new pillows that might work out for me.

Thank you!

I highly recommend the Pluto Pillow! I love the personalized design process, and the final product exceeded my expectations.

Pillow is very firm, as I requested. It holds its shape well and is cooler on my neck than other pillows. I recommend it.

It was more than I usually spend on pillows, but I love it. No more neck pain and I sleep great!

I did not realize how bad my current pillow was. I gave Pluto a shot and I’ve been sleeping great ever since. The pillow is just the right comfort level, keeps my neck and head cradled properly, and I don’t get hot in the middle of the night. I am very happy with my purchase.